The following policies apply to all Insight Exchange Network, LLC (“IEN”) events. By using the IEN website or products/services connected with the website, and when agreeing to “Terms and Conditions” at checkout, you acknowledge and agree to the following.

Substitutions, Cancellations, and Refunds

If you are unable to attend, and cancel your attendance at an event, you will be credited the amount paid toward a future IEN event. This credit must be used within one year of cancellation. You may also transfer your registration to a friend or colleague. For more information, please contact Gretchen Hurley at [email protected].

IEN is not responsible for problems beyond our control such as acts of God; acts of war; terrorism or similar acts; fire; flood; earthquake; natural disaster; epidemics, pandemics; stock market disruptions; quarantine restrictions; strike or travel advisory warning to the country/state where the Event is scheduled to be held or along the travel routes to be used by attendees; curtailment of transportation facilities preventing or unreasonably delaying attendees from attending.

These circumstances may cause an event to be cancelled, postponed, or converted to a virtual event. No refunds will be given in these situations, but you will be given the option to be credited the amount paid for registration to use towards a future IEN event.

If IEN cancels an event for a reason other than Force Majeure (terms stated above) we will refund your purchase. IEN is not responsible for any airfare, hotel or other costs incurred.

All final decisions on refunds rests with IEN.

IEN recommends that refundable airlines tickets should be purchased in the event of cancellation or postponement of a conference.


Group discounts are automatically applied when added to your cart. In order to secure a group discount, all registrants must place their registrations at the same time. Group discounts cannot be issued retroactively. Group discounts cannot be combined with any coupon code.
Three delegates: 10% discount
Four delegates: 15% discount
Five delegates or more: 20% discount

Event Changes and On-site Media

Although IEN makes every effort possible to deliver the event as advertised, there may occasionally be speaker, agenda, or schedule changes beyond our control.

Photos and video may be taken at IEN events. By agreeing to our policies, you agree that your likeness might be included in photography or video used for IEN marketing purposes.


IEN is sincerely committed to protecting the privacy of our registrants, as well as others who come to our website in search of resources and information. Registrant information is primarily used to verify registration and notify you of similar events held by IEN in the future.

For more detailed information, view our Privacy Policy.

Changes in Policies

IEN may at any time revise these policies. By using this website and IEN services, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current version.

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Insight Exchange Network
P.O. Box 3867
Santa Cruz, CA 95062
(831) 431-6668
[email protected]
Privacy Policy


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