This conference has concluded.

The Risk Adjustment Peer-to-Peer Exchange

November 16-18, 2020 | Virtual Conference

Frequently Asked Questions

for conference participants

For questions leading up to the conference, please contact Gretchen at [email protected].

If you have questions during the conference, and you are unable to use the chat feature within the Zoom platform, please send a text message to 408-384-9062.

How do I access the conference?

Download the phone app or access the conference via web browser.

You will be required to log in using the email address you gave to IEN when registering for the conference.  If you have not registered for the conference, you will not be able to access the event.

In the Join Sessions section, each item on the agenda will have a link to join the live stream, taking place via Zoom. We recommend joining sessions from your computer for the best experience, clicking to join from the event’s Web App.

How do I meet other people?

There are several spots on the agenda for networking. You'll be invited to turn on your webcam and microphone and join interactive discussions.

Also, our virtual event platform allows you to connect with other attendees individually! For this, you will need to download the phone app. In the app, you can open the Attendees section, and request to connect with other conference participants.  If they agree to connect, you can send messages to them within the app.

Here are instructions on how to connect with another attendee via the phone app.

How do I make or edit my attendee profile?

Having a complete profile will increase the likelihood of making connections with other attendees! When signing into the event platform, you will likely be prompted to fill out your profile. If you’d like to edit it afterwards, you can on the web app or the phone app.  On the web version, you can go to the bottom left, click on the icon with a person it it, and click on Me.  On the phone app, you’ll see Me as an option at the right side of the navigation bar at the bottom.

Here are some tips for building a great profile.

What happens if I’m late or miss a session?

You can join a live stream at any time, even if you’re late. There is a separate button to join each session, located in the Join Sessions section of the event platform.

Recordings of each session will be available to all registrants, so if you are unable to attend, you will be able to revisit via video.  The video recordings will be available within one day inside of the Join Sessions area of the virtual event interface.

You will still be able to access the virtual event platform in the months following the conference, however we will also make the videos available on the IEN website.  Access to the videos on the IEN website will be sent to you via email within a week of the conference conclusion.

Do I need to download anything?

Please download Zoom prior to the conference. Please check with your IT department to ensure this is available on your computer.  Live sessions will happen via Zoom.

We also highly recommend downloading the phone app of IEN’s virtual conference platform. This will allow you increased networking opportunities.

What technology do I need?

To access the virtual conference platform, you will need a computer with internet.  To join live sessions, you will need Zoom downloaded to your device.

While you can access the live streams through the Zoom app on your phone, we recommend using a laptop or desktop computer to join.

You will need to be able to hear sound through your computer, and we highly recommend headphones for the best sound quality.

For any networking sessions, you will need a microphone.  If you use a laptop, this may be built into your computer.  If you do not have a microphone, you can handle your audio by calling in on your phone.  When initially joining the meeting, you can choose between Computer Audio or Phone Call.  Choose Phone Call for your audio if you do not have a microphone.

Also, for networking sessions, we recommend sharing your video so that other attendees can see you!  For this, you will need a webcam.  Most laptops have this built in, but you may need an external webcam if your computer doesn’t have one.

Test your microphone and video ahead of time here.

I can’t hear anybody! Help!

You have two options for accessing the audio of each live stream.  One is to Join with Computer Audio. This will cause the conference to play through your computer speakers, or any headphones you have plugged into your computer.

The other option is to Join by Phone, where you will use your telephone to call in with an access code.

If the computer audio is not working, you can switch to your phone. On the bottom left of the Zoom interface, next to the mute button, there is a small arrow.  Click that for audio options.  You will see “Switch to phone audio.”  When dialing in, make sure to use your participant ID.

I need help, I can’t figure this out.

If you need help in advance of the conference, please email [email protected]. She’ll be able to help answer your questions or direct you to our technical team.

If the conference is happening right now and you are having trouble accessing it, you can send a text message to our tech team at 408-384-9062.

How do I make the most of the conference?

Engage by asking questions and using Zoom reactions

The chat area will be available for asking questions and engaging with the conference. IEN staff will help moderate the Q&A, and speakers will make time to answer questions you have.

Zoom has a few emoji reactions to choose from that you can use during conference sessions to show support and engagement. Here’s more about Zoom reactions.

Plan to reach out and connect with other attendees

In our phone app, you’ll be able to reach out to other participants in the conference.  We encourage as much networking as possible.

Additionally, we will be having networking rooms available for Happy Half Hour.  Grab your favorite drink and visit different rooms to meet different people.

Prep your technology

Plan to participate from a Mac or PC with a microphone and webcam.  While the conference is accessible from your phone or tablet, your experience will be better from a laptop or desktop computer.

You will need to download Zoom onto your computer to watch the presentations.  Double check with your IT department to make sure you have permission to download this software.

We also recommend using headphones for the best sound quality.

During any networking rooms you chose to join, you will at least need access to a microphone. We also highly recommend utilizing your webcam.  If you have not participated in video conferencing yet, you can test your webcam and microphone with Zoom.

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