This conference has concluded.

Opioid Management for Health Plans

Enhancing Medical Management to Improve Members' Outcomes & Utilization Costs

May 22-23, 2019
Marines' Memorial Club, San Francisco, CA

Increasing regulatory scrutiny and awareness of the national opioid crisis is resulting in windfall changes in the way health plans are monitoring and managing their members’ care. Not only are there significant implications for your members’ health outcomes, but studies and data show that opioid addiction also leads to increased utilization of costly healthcare services. You need practical strategies, proven best practices and important lessons learned from innovative health plans who are changing their care management strategies to improve outcomes for members and their plan’s bottom line.

Key topics will include

Keynote Address: Changing the Conversation: The Myths of the Magic Pill
Chronic Pain Management, Enabling Access to Alternative Treatments and Utilizing Community Resources and Supports
The ROI on Member Care: Examining Financial Impacts & Cost-Containment Best Practices

A Two-Part Discussion on Prescription Limits, Safe Prescribing, and Monitoring Lessons Learned
Building Robust Education Campaigns to Raise Awareness and Change Provider and Member Behavior

Who will you meet?

This conference is primarily designed to provide tangible strategies and methods for managed care organizations and other health plan executives and leaders with responsibility in:
  • Behavioral and Mental Health
  • Substance Use Disorder (SUD)
  • Medical Directorship (plus Chief Medical Officers)
  • Clinical Services and Medical Management
  • Care Management and Care Coordination
  • Benefit and Network Management
  • Population Health
  • Quality Management and Improvement
  • Financial Officers
  • Data and Analytics

Benefits of attending

Get tangible ideas and methods to launch or improve your opioid reform action plan
Learn how leading health plans have achieved positive care and cost management results in the battle with opioid addiction and downstream overutilization of services
Find out how to enhance your monitoring of opioid prescriptions and enable access to cost-saving alternative options
Strengthen your provider and member outreach operations to ensure providers are aware of their prescription practice metrics, and that members are making informed decisions
Get a step-by-step look at improving ROI and containing costs in your SUD initiatives
Hear how health plans are using data analytics to identify SUD problems and perform meaningful interventions

Leaders and managers in those or similar functional areas, but at these types of organizations will also benefit from attending

Hospitals and Health Systems | Providers and Physician Groups | Substance Use Disorder Treatment Centers | Consultants | Community Service Partners      


Ali Mchaourab, MD

Staff Physician, Pain Medicine Service, Cleveland VA Medical Center

Bill McCarberg, MD

Adjunct Assistant Clinical Professor, University of California San Diego. Founder Chronic Pain Program, Kaiser Permanente

Elizabeth Collier, MSW, CSAC, ICS, LCSW

State Opioid Treatment Authority, Wisconsin Department of Health Services

Jean Shahdadpuri, MD, MBA

VP, Medical Affairs, HealthNet of California and Chief Medical Officer, Tenant Health

Michael White, MCJ

Director of Community Programs, Community Medical Services

Sarah Wattenberg, MSW

Director of Quality and Addiction Services, National Association for Behavioral Healthcare

Anne Marie Polak

Senior Director, Leavitt Partners

Bob Twillman, Ph.D., FACLP

Executive Director, Academy of Integrated Pain Management

Gail Smith

MS, LMFT, Behavioral Clinical Account Manager, Cigna Healthcare

Jennifer E. Bolen, JD

Founder, the Legal Side of Pain, The J. Bolen Group, LLC

MJ Darby, RN

Co-founder and Chief Development Officer, Boulder Care

Greg Pieples, MSW, LSW

Enterprise Substance Use Disorder Program Lead, CareSource

Lynne M. Grey, MA, LPC, LCAS, CSI

MH/SU Clinical Director, MH/SU Care Coordination Department, Partners Behavioral Health Management

Garth Graham

President of Aetna Foundation, Vice President of Community Health, Aetna

Tammy Tucker

Memorial Regional Hospital

Daniel Duhigg, DO, MBA

Clinical Program Medical Director for Behavioral Health, Presbyterian Healthcare System

Garth Graham

Vice President of Community Health, Aetna

Laura Stewart, PysD

Clinical Psychologist, Executive Director, Recovia

Richard Massatti, PhD, MSW, MPH, LSW

State Opioid Treatment Authority Medical Director’s Office, Ohio Department of Mental Health & Addiction Services

Dr. Elisa Segal

Senior Clinical Solutions Medical Director, Aetna

Gail Smith, MS, LMFT

Behavioral Clinical Account Manager, Cigna Healthcare

Elizabeth Ann Stringer

Chief Science Officer

Barbara Hallisey, MSW, LCSW

Associate Clinical Services Director, Partners Behavioral Health Management

Daniel Tomaszewski, Pharm.D., Ph.D.

Assistant Professor of Pharmacy Administration, Chapman University School of Pharmacy, Harry and Diane Rinker Health Science Campus

Gary Henschen, MD, LFAPA

Consultant, former Senior Vice President, Medical Director, Medical Management, Magellan Health

Melissa DeLuigi, MSEd, LPC, CCTP, NCC, CCDPD

Clinical Account Manager, Behavioral Health, Cigna Healthcare

Roger Beardmore, PsyD

Medical Director of Behavioral Health, Select Health of South Carolina

Anuradha Rao-Patel

BlueCross BlueShield North Carolina



May 2019


  • 7:30 AM

    Conference Registration & Networking Continental Breakfast

  • 8:15 AM

    Conference Sessions:

    • - Welcome and Opening Remarks
    • - Panel Discussion: Budget-Friendly Tools and Resources to Improve Care Outcomes for Members with Chronic Conditions
    • - Featured Case Study: Keys to Implementing a Chronic Care Program that Incorporates Social Determinants of Health
  • 10:45 AM

    Networking Break

  • 11:00 AM

    Conference Sessions

    • - Part I: Frontline Pharmacy Tactics: Effectively Aligning Pharmacy Practices with CDC Safe Prescribing Guidelines: Proactive Methods to Prevent Opioid Abuse Among Your Membership
    • Part II: Staying Ahead of the Problem: Proven Methods for Monitoring Prescription Utilization, Detecting Fraud, and Identifying Misuse
  • 12:30 PM

    Networking Luncheon

  • 1:30 PM

    Conference Sessions

    • - Using Data Analytics to Drive Performance and Monitor Improvement
    • - Part I: Alternative Strategies to Managing Members with Chronic Pain for Better Health Outcomes
    • - Part II: Expanding Treatment Access: Alternative Treatment Strategies that Have Yielded Positive Results
  • 3:45 PM

    Networking Break

  • 4:00 PM

    Conference Sessions

    • - Part III: Cigna Case Study: How We’ve Changed Trends in Addiction Treatment Among Our Membership
    • Part IV: Harnessing the Power of Collective Impact: Effectively Establishing Yourself as the Go-To Link Between Community Resources and Recovery Supports
  • 5:30 PM

    Networking Reception

  • 6:30 PM

    End of Day


May 2019


  • 7:45 AM

    Networking Breakfast

  • 8:30 AM

    Conference Sessions:

    • - Chairperson’s Recap of Day One
    • Case Study: The Changing Face of the Opioid Epidemic and Community Response
    • Wisconsin Case Study: The Opioid Epidemic: A State’s Response
  • 10:15 AM

    Networking Break

  • 10:30 AM

    Conference Sessions

    • - A Financial Perspective: The ROI on Opioid Management Initiatives: A Long-Term Approach to Managing Patient Care and Your Bottom Line
    • Identify & Fight Fraud in Addition Treatment, Clinical Laboratory, and Pain Management
  • 12:00 PM

    Networking Luncheon

  • 1:15 PM

    Conference Sessions

    • - Part I: Ohio Case Study – MOMS: “Nurturing the Mother is Nurturing the Baby” An Example of One Impactful Program
    • - Part II: Thinking Strategically About School and Community-Based Programs to Reduce Opioid Abuse
  • 2:45 PM

    Networking Break

  • 3:00 PM

    Conference Sessions

    • - Part III: Effective Methods to Reach the Most Hard-to-Reach Populations
    • - Part IV: Peer Recovery Services: An Overlooked Resource
  • 4:15 PM

    Summit Conclusion



Marines' Memorial Club

609 Sutter St
San Francisco, CA 94102
(415) 673-6672

Dedicated as a living memorial to the U.S. Marines who served in the Pacific during World War II, Marines’ Memorial Club & Hotel is a leader in San Francisco Union Square hotels. A landmark since 1946, the hotel is located close to a bustling theater district in the heart of the city. Blending traditional décor and modern comforts, our classic 1920’s California Spanish Revival hotel offers an inviting atmosphere that is rich with history, honor and pride.

IEN has negotiated a discounted room rate of $239/night.  To book at this rate, please call 800-5-MARINE and mention "Insight Exchange Network - Police Recruitment & Retention 2018."  This discounted rate expires November 5th.

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