This conference has concluded.

Members with chronic conditions present unique care management challenges and are a significant driver of overutilization and your overall healthcare spending. Don’t miss this opportunity to hear from innovative health plans as they share ROI and outcome data from programs they’ve implemented to enhance their chronic care management.

Innovations in Chronic Care Management for Health Plans

Implementing Programs to Address Social Determinants, Improve Care Outcomes and Generate Cost-Savings

May 20-21, 2019
The Standard Club, Chicago, IL

Key topics will include

Analyzing Spending Trends and Chronic Care Management Improvement Opportunities
Keys to Activating Behavioral Change: Proven Member Engagement Strategies

Practical Methods for Capturing and Demonstrating Your Programs’ ROI
Care Coordination Between Providers, Patients and Community Resources: What Works and What Doesn’t?
Case Studies: Reducing Preventable Hospitalizations and Readmissions

Case Studies: Innovative Programs to Ensure Medication Adherence
Case Studies: Improving Performance on Quality Measures Related to Chronic Conditions

Who will you meet?

This conference is primarily designed to provide tangible strategies and methods for managed care organizations and other health plan executives and leaders responsible for:
  • Clinical Services and Operations
  • Medical Management
  • Care or Case Management
  • Utilization Management
  • Population Health Management
  • Pharmacy Benefit Management
  • Behavioral Health
  • Post-Acute Care
  • State Medicaid Managers
  • Long-Term Care (LTC) and Long-Term Services and Supports (LTSS)

How will this conference help you?

Learn actionable strategies and tools to improve care outcomes for chronically-ill members while better managing your healthcare spending
Get other health plans’ best practices and lessons learned on member and provider engagement, quality performance improvement and addressing social determinants
Hear multiple case studies on proven chronic care management programs, including ROI data, how health outcomes were improved and how programs were implemented
Engage with your peers during topical roundtables to capitalize on their experience and go in-depth on your most significant challenges
Find out how other plans are working to improve their members’ medication adherence to avoid additional costs associated with medication complications and non-compliance

Leaders and managers in those same functional areas, but at these types of organizations will also benefit from attending:
Hospitals and other acute care facilities | LTC & LTSS Providers | Community Health Centers | Local authorities responsible for mental and behavioral health


Monique Gladden

Director of Care Management

Buckeye Health Plan

Toc Soneoulay-Gillespie

Social Services Manager, Population Health Partnerships


Stephanie Waite

Associate Director, Product Intelligence
UnitedHealthcare Community Plan - WI

Connie Ducaine

Vice President, Strategic Solutions
Vital Decisions

Torrie Fields, MPH

Senior Manager, Advanced Illness & Palliative Care

Blue Shield of California

Rafael Gonzalez-Amezcua

Chief Medical Officer

Aetna Better Health of California

Pamela Mokler

MSG President, Former Vice President of Long-Term Services & Supports for Care1st Health Plan

Pamela Mokler & Associates

Mark Valenti

Manager, Education Training and Workflow Integration, Enhanced Community Care Management

Highmark Health

Lisa Desai

Manager, Care Coordination
SCAN Health Plan

Keshia Bigler

Population Health Portfolio Manager


Catherine Macpherson, MS, RDN

Vice President of Strategy & Development and Chief Nutrition Officer
Mom's Meals Nourish Care

Sanjeet Baidwan

Oscar Health

Rex McCully

Divisional Vice President, Health Advocacy Solutions

Health Care Services Corporation

Courtney Winchester

Medical Management Social Worker II, Health Advocacy Solutions

Health Care Services Corporation



May 2019


  • 7:00 AM

    Conference Registration & Networking Breakfast

  • 8:30 AM

    Conference Sessions:

    • - Welcome and Opening Remarks
    • - Budget-Friendly Tools and Resources to Improve Care Outcomes for Members with Chronic Conditions
  • 9:45 AM

    Networking Break

  • 10:00 AM

    Conference Sessions

    • - Featured Case Study: Keys ot Implementing a Chornic Care Program that Incorporates Social Determinants of Health
    • Activating Healthy Behaviors: Proven Member Engagement Techniques & Programs
    • Addressing Patient and Caregiver Activation when Memebrs are Facing an Advanced Illness
  • 12:00 PM

    Networking Luncheon

  • 1:00 PM

    Conference Sessions

    • - Managing Your Team: Care Management Organization Best Practices
    • - Featured Case Studies: Reducing Preventable Hospitilizations and Readmissions
  • 3:00 PM

    Networking Break

  • 3:15 PM

    Conference Sessions

    • - Streamlining Interventions: Optimizing the Who and Where of How You Engage Members
    • Networking Roundtables:
    • • Member Engagement
    • • Home and Community-Based Services
    • • Telehealth and Telemonitoring
    • • Social Determinants of Health
  • 5:00 PM

    Networking Reception

  • 6:00 PM

    End of Day


May 2019


  • 8:00 AM

    Networking Breakfast

  • 8:50 AM

    Conference Sessions:

    • - Chairperson’s Recap of Day One
    • Practical Methods for Capturing and Demonstrating ROI
  • 10:00 AM

    Networking Break

  • 10:15 AM

    Conference Sessions

    • - Identifying the Value of Nutrition to Your Chronic Care Management
    • Innovative Programs to Ensure Medication Adherence
    • What’s Worked and What Hasn’t When Coordinating Care Between Providers, Patients, and Community Resources?
  • 12:30 PM

    Networking Luncheon

  • 1:30 PM

    Conference Conclusion



The Standard Club

320 South Plymouth Court
Chicago, IL 60604

Refined, intimate and convenient, the Club's 60 guest rooms and suites are within easy walking distance of Chicago's major business, financial, legal and cultural destinations.

Luxurious accommodations offer guests the comforts of a small, private hotel with the vast array of amenities today's business and leisure travelers expect.

Hotel MdR

We have reserved a block of rooms at the rate of $190/night

To book at this rate, contact Brian Campbell at 312-408-2814 or [email protected] and mention Insight Exchange Network.  This room rate will expire April 29th.

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