This conference has concluded.

Enhancing Appeals & Grievances and Improving ODAG & CDAG Readiness

August 25-27, 2020 | Virtual Conference

Boosting Operational Effectiveness to Optimize Member Satisfaction, Quality Performance and Audit Outcomes

Virtual in 2020

As meeting in-person is not a safe reality in our current environment, we have pivoted to a virtual conference. We are eager to connect you with insights from industry leaders, even if it’s from behind a computer screen. We are working hard to provide the same information-rich sessions and dynamic networking opportunities you have come to expect from an IEN conference.

Participate in dynamic, insightful, sessions

Our Zoom-based platform enables full participant engagement and opportunities to ask your critical questions

Get tips and ideas you can implement

Learn about other plans’ operational best practices and compliance oversight tools

Avoid program audit mistakes

Hear expert analysis on the latest regulatory changes and learn how you should be preparing now

Access to two in-depth workshops

Both of our pre-conference workshops are now available to all attendees

Key topics will include

Updated analysis of CMS’ latest program audit updates and protocol changes
Real-world insights and lessons learned from recently audited health plans

Learn how other health plans are handling member dissatisfaction in light of changes to grievances regulations
Find out how to optimize the accuracy and effectiveness of your universes and develop operational efficiencies with a compliance mindset
Practical tips for improving classification accuracy to prevent downstream findings


Comments from last year’s in-person conference

“Content was on point. The attendees added incredible perspective to the discussion. The right people were in the room”
Harold H. with CareSource
“Topics covered and breakout sessions were valuable. The venue/location was great as well”
Destiny G. with Blue Cross and Blue Shield of Tennessee

“Extremely informative. Enjoyed the perspectives, lessons learned and best practices from many plans and consulting groups.”
Julie D. with BMCHealthNet Plan
“Learning from industry experts on how to prepare universes, learning about most common findings in audits”
Alla K. with VillageCareMAX
“Excellent presentations, good questions and conversations. All very applicable to my career.”
Tara T. with Capital District Physicians Health Plan

“Interesting speakers who provided great insight and experience from a broad range of companies.”
Kate S. with Quartz
“I loved that there were so many health plans present and that the content was technical. Attendees were very knowledgeable as were presenters.”
Dane S. with Premera Blue Cross
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