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Creative Operations Exchange

COEx | Seattle

Shared Intelligence to Turbocharge the Performance of Your Creative Team

July 15-16, 2019
Arctic Club | Seattle, WA

Creative operations leaders are used to making the impossible a reality (while also delivering it on-time, thank you very much) but where do you turn when you feel you’re up against a wall, needing extra motivation, or deciding how to address the challenges of tomorrow?

One of the most effective and engaging ways of providing your career and department a boost is by connecting with those that truly understand your on-the-job problems and can share how they’ve navigated them using the lessons they learned.

IEN’s Creative Operations Exchange – COEx | Seattle is your opportunity to join a like-minded community of creative problem-solving leaders where you’ll find practical solutions to your thorniest obstacles and form long-term connections with other creative ops peers that you’ll regularly be able to turn to for inspiration and ideas when you feel stuck. All in one of the country’s most picturesque and leading economic regions.

Key topics will include

How in-house teams can enhance the strategic value they add to their organizations as they produce higher-tier work that drives broader business goals
Updating and clearly defining roles & responsibilities, combining functions where possible, and creating cross-functional teams that can meet all your creative department’s needs
Creating a departmental culture that keeps your creative team engaged and motivated while producing highly repetitive work and A LOT of it

Leveraging data and learning which metrics will provide the greatest insight into your department’s operations and make the biggest impact on your department’s effectiveness and morale
Utilizing technology to increase automation and integrating platforms to enhance the productivity and efficiency of your team

Who will you meet?

  • Learn from and network with fellow creative operations professionals in similar roles, those responsible for:
  • Creative Operations, Services, and Resourcing
  • Creative Project Management
  • Studio Operations
  • Creative Production and Technology
  • Traffic Management

How Will This Conference Help You?

Learn from others in similar roles with similar challenges through in-depth panel discussions, thorough case studies, and small group breakout conversations with senior-level peers

Network and build lasting relationships with fellow creative ops leaders in attendance as well as the accessible speaking faculty in this uniquely intimate gathering
Discover how to address your most immediate challenges from those who have recently learned the lessons that you can now avoid

Uncover how to measure the performance of your studio’s creative to elevate the value your team provides the larger organization so that you can shift from order taker to strategic partner


Attendees from Previous Creative Operations Exchange Events

Amazon | Adobe | Airbnb | Apple | AT&T | Beats by Dr. Dre | Boeing | Calvin Klein | Ebay | Fitbit | Fox Broadcasting | Hilton Hotels | International Monetary Fund | Johnson & Johnson | Lonely Planet | LuluLemon | Macy’s | National Geographic | Nestle | Netflix | NHL | Nickelodeon | Nordstrom | Pandora | Planned Parenthood | Progressive Insurance | Raymond James Financial | REI | Restoration Hardware | Salesforce | Sony | Spotify | Walmart | and more!

  • “I love the exposure to what other companies are doing and access to people/information. Case studies were really interesting and relevant for me”

    – Linsday O. with Lululemon
  • “This was an incredible conference and so great to hear about all the relevant issues that touch our line of work. All info was super relevant!”

    - Melanie M. with Pandora
  • “This was a very targeted audience with informative panels and great networking opportunities.”

    - Mark S. with REI
  • "So good to meet peers, hear about other people with similar trials and from other who had solutions."

    - Jason H. with Bed Bath & Beyond
  • "The content was relevant and this was my first experience at a conference in which content was so familiar. Insightful to meet and speak to other individuals in similar roles."

    - Jean-Francois O. with Columbia Sportswear


Wayne Barringer

Director, Creative Services

Jason Henrickson

Creative Operations Manager

Jana Krinsky

Director, Creative Studio

Brock Ellis

Art Director
Mountain Equipment Co-Op

Corey O'Brien

VP, Solution Sales
Aquent Studios

Travis O'Neal

Director, Creative Operations
Aquent Studios

Danny Rickard

Practice Lead, Digital Media

Robin Rosenberg

Director, Creative Operations
Wieden + Kennedy

Briar Waterman

VP, Creative
Blue Nile

John Barnhart

Director, Creative Services
The University of Idaho

Dickson Bueno

Creative Operations

Kate Sullivan

Senior Creative Operations Director

Catherin McIntyre-Velky

Creative Operations & Principal
ADEPT Creative Project Management

Dena Blevins

former Creative Director, Global Promotions & Brand

Maria Estigoy

Creative Project Management & Producer
Freelance Consultant

Amy Fisher

Program Director

Hoon Kim

Creative Production Manager

Peta Martin

Director, Creative Operations and Resourcing

David Porter

SVP, Sales & Customer Success
Intelligence Bank

Linda Wallace

Senior Manager, Studio Creative

James Winter

VP, Marketing



July 2019


  • 8:00 AM

    Conference Registration & Networking Breakfast

  • 9:00 AM

    Conference Sessions:

    • - Featured Session: Conquering the Challenges of Building a World Class Agency
    • - Executive Roundtable: Creative Ops in the Spotlight—Elevated Status and Growing Importance
  • 10:40 AM

    Networking Break

  • 11:00 AM

    Conference Sessions

    • - Case Study: Delivering World Class Creative while Navigating the Challenges of Rapid Scaling
    • - Case Study: How to Run a High Velocity Creative Agency Internally to Launch a New Store Every Day
  • 12:00 PM

    Networking Luncheon

  • 1:30 PM

    Conference Sessions

    • - Breakout Session: Crowdsource Solutions and Lend Your Expertise
    • - Case Study: Creating More Dynamic and Productive Teams through Inclusivity and Diversity
  • 3:05 PM

    Networking Break

  • 3:30 PM

    Conference Sessions

    • - Panel Discussion: All Things People! Casting, Managing, and Motivating Your Creative Staff
    • - Case Study: Creative Resourcing to Assemble the Most Productive and Effective Team
  • 5:00 PM

    Cocktail Hour

  • 6:00 PM

    End of Day


July 2019


  • 8:30 AM

    Networking Breakfast

  • 9:00 AM

    Conference Sessions:

    • - Featured Session: Data to Support Your Shift from Order Taker to Strategic Partner
    • - Case Study: TBA
  • 10:35 AM

    Networking Break

  • 11:00 AM

    Conference Sessions

    • - Case Study: TBA
    • - Breakout Session: Round 2! Crowdsource Solutions and Lend Your Expertise
  • 12:00 PM

    Networking Luncheon

  • 1:30 PM

    Conference Sessions

    • - Case Study: Creative Disruption — Using Innovative Technologies to Automate and Streamline Production
    • - Panel Discussion: Leveraging Technology and Integrating Platforms to Enhance the Productivity and Efficiency of Your Team
    • - Featured Session: TBA
  • 3:30 PM

    Conference Concludes


Media Partners


The Arctic Club

700 3rd Avenue
Seattle, WA 98104

The Arctic Club was a social institution for the men who returned from the Yukon gold rush after “striking it rich.” Though most who headed north found no gold, a small percentage did return to Seattle with more than just memories. The Arctic Club, originally located in the Morrison Hotel, provided an exclusive social community for those Seattleites who had returned from the Alaska Gold Rush with money in their pockets and a repertoire of stories to tell about their adventures in the Yukon. The club’s elegant interior once included a ladies’ tea room, private dining rooms, billiard and card rooms, a bowling alley, barber shop and private roof garden. The formal dining room, The Northern Lights Dome Room, was always the focal point of the club, its stuccoed ceilings, the ornamented cornices, and beautiful chandeliers speak of the rich history and foundations of this building.

Please mention "IEN" when making your reservations to receive the discounted room rate of $279/night.

Rooms must be reserved by June 24 by calling 206-631-8060 or using this booking link to guarantee the discounted price. 

Hotel MdR

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